You may have seen the recent recall of Maytag refrigerators due to a faulty relay that was prone to ignite. Unbeknownst to me, I was in possession of one the recalled appliances: a Jenn Air side-by-side located in my pool cabana that I just reopened. I wanted to report that Maytag is doing a great job of handling the recall and the repair.

Last week I received a letter that clearly stated the problem and told me which serial and model prefixes to look for. After I verified that my appliance was affected, I called the designated phone number. Since it was programmed to attend only to recall customers, the response was quick and easy. After just a few minutes on the phone, I had a service appointment scheduled for the next morning. I couldn’t believe it! The techs called to confirm the appointment and again when they were on their way. The repair was done in less than five minutes and appropriate documentation was left with me.

Appliance recalls are generally no fun, but I have to give Maytag credit for how this one was handled.